Return policy

Our policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.

Items that cannot be returned:
* Gift cards

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (where applicable)
* Any item that is not in its original condition, is damaged or is missing parts for a reason not due to an error on our part.
* Any item returned more than 14 days after delivery

Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to let you know that we have received the returned item. We will also inform you whether your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you have not yet received a refund, first double-check your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Next, contact your bank. The posting of a refund is often preceded by a processing delay.
If you have completed all these steps and still have not received your refund, please contact us at the following address: boutiquestyllen@gmail.com

Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, please email us at boutiquestyllen@gmail.com

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to them with the intention of giving it to you later, we will send the refund to them and they will therefore know that you returned their gift.
Shipping
To find out the return address for your product, please send us an email to the following address: boutiquestyllen@gmail.com

You are responsible for the return shipping costs. They are non-refundable.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €75, we recommend using a trackable shipping service or insuring your shipment. We cannot guarantee that we will receive the returned item.