FAQ

Order

Is it possible to track the delivery of my order?

Once your order has been shipped, you will receive a confirmation email containing your order number. You can track your order's delivery by visiting our " Order Tracking " page.

I would like to place an order without creating an account, is that possible?

Yes, you can place an order without creating an account.

Can I modify or cancel my order?

To modify or cancel your order, please contact us as soon as possible.

I need an invoice, will it be in my package?

No, to obtain an invoice you will need to request it from us by email.

Delivery

When will I receive my order?

Your order is shipped within 24 to 48 business hours. Delivery then requires a maximum of 10 to 15 business days from our team. We make every effort to ensure you receive your order as quickly as possible, without compromising the quality of our merchandise.

How much does delivery cost?

Delivery is free with no minimum purchase required.

My order is incomplete

If your order is incomplete, please contact us immediately so we can resolve the issue.

I haven't received my order.

If you have not received your order within the stated timeframe, please contact us so we can investigate and assist you.

Returns

I wish to return an item

To make a return, please contact us within 30 days of receiving your order. We will provide you with the necessary instructions.

Security

What payment methods do you accept?

We accept credit card payments.

Others

Can discount codes be combined?

Discount codes are generally not cumulative. Please consult the specific terms and conditions of each promotional code.

I received an import tax bill.

Import taxes may apply depending on your country of residence. Please consult your local laws for more information.

Bulk order

For bulk orders, please contact us directly to discuss pricing and delivery options.